As I already in an entry of 26 April 2007 have noted, there are airlines, for which the passenger is a necessary evil rather than the base of the activity. And connect me with the Dutch now very bad experience (apart from the friendly suggestion of a Dutch fellow sufferers on board the KLM plane from Frankfurt to Amsterdam, I translate the Dutch announcements in English, that I with reference to the degree of linguistic Similiarität rejected), I no longer have too much expected, as my case not as expected in Frankfurt was on the tape. The immediate complaint then provided advice that my suitcase would have stayed in Amsterdam. And it would be delivered to me within 24 hours. Well, the 24 hours were almost 4 days and remembered what was delivered, only removed from the trolley, which I had checked into Beijing for a considerable payment for the slight overweight. But since I had nothing by KLM as the snippet of a boarding card and a case number, I wrote to the agency with the request, but my complaint to no one laughed more forward. Good six months later I get a call from the travel agency is informing me that the Colleague that I had charge of forwarding the complaint that companies would have left and they were now met with my complaint. Whether this would be up to date then. Sure was still relevant, because the lack of Bose SoundDock has replaced me yet no one, nor the lack of dirty laundry and the damaged case. So my complaint but has now been passed yet. A few days later got a call from the travel agency dannn, you would get a response from KLM, if they could fax me this. Quickly given the fax number and then quickly after work in the office to read the fax.
Geil, on two pages full of empty phrases and finger-pointing to any external service provider is pothead laugh was more down to saying that would apologize for any inconvenience. No more? And what about the SoundDock, least expensive shepherd around 300 €, the suitcase and the clothes? So not, like tulips breeders. So hastily drafted a tight three-liners that I have received the letter but could not accept the ridiculous excuse, because I, a significant damage was caused by the use of KLM. A week later, is again a letter from my Dutch friends in the mailbox ... "We can not under my name nor the address given under a corresponding operation number . See Nice try, their weak Maten. Seven years of project experience, I know that it is always good is all set aside. So back 70 cents in a letter to the Customer Care KLM / Northwest Airlines sent with the transaction number, which I had received in Frankfurt. Now there is silence for three weeks. You want to sit out the? No topic, I'll give you two weeks and then the thing just played in court. Until then, you can even pilot your time explaining how to fly to Hyderabad ... I enjoy my future privileges as a frequent traveler to the Star Alliance.
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